When prompted to confirm the deletion, clic k Delete. Highlight your scanner from the list and click - (minus).Į. If there is an entry in the "Display Name" field and it's correct, go to step 5.ĭ. If the "Display Name" is blank or incorrect, go to step 4d. From the Model dropdown, choose Other… The Device Selector will appear.Ĭ. Highlight your scanner in the list and c heck the "Scan Key" setting. Make sure that the "Scan To" button is registered:Ī. If you're unable to scan, go to step 4.Ĥ. If you're able to scan, then the issue was likely caused by the firewall or security application blocking the communication. Attempt to scan from the scan option on the machine. You should see the NETserver application in the list.ģ. Click Go from the Finder bar and browse to : Computer → MacintoshHD → Library → Printers → Brother → Utilities → Server → Netserver. Click th e + (Plus) at the bottom of the list.
Printer will not scan to computer. software#
Place a check next to Automatically allow signed software to receive incoming connections. If Firewall Options or Advanced is shaded (grayed out), you must first click the padlock icon on the lower left of the window, and enter your account password. If you don't see this message, go to step 2b.ĭepending on your OS version, you may see Advanced instead of Firewall Options. If you see this message, click Allow to open the necessary communication paths in the firewall. When clicking the scan button, you may see a message on the computer stating: Do you want the application NETserver.app to accept incoming network connections? Contact the software manufacturer if you need help disabling this software.Ī.
Printer will not scan to computer. windows#
If you're using Windows emulation software or other OS emulation software (ex: VMware Fusion, Parallels, etc.), you must disable this software before continuing. Temporarily disable any firewalls or security applications for testing to determine if it is blocking your scanner's communication. A firewall or security application may be blocking your Brother machine's communication.
(ex: T he computer is wired and wireless to the same router or has two wireless connections.) Y ou must choose ONE connection and disable any others.Ģ. If your machine is connected using a network connection, and the issue only occurs when scanning from the "Scan to" option on your machine, then the issue is caused by the computer having two or more active network connections. If you are able to scan from within the ControlCenter software, but not from the button on the Brother machine, go to step 2. If you receive a ControlCenter error message when scanning, refer to the answer for that error message, if available, or refer to the standard answer for "Unable to scan from a computer." If the ControlCenter software is not installed, go to step 8. Attempt to scan from within the ControlCenter software. You may see an error message such as 'Connecting to PC', though the machine never connects successfully.ġ. This issue typically occurs when trying to scan from the scan option on the machine.
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